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Why your phone call answer rate matters to your bottom line
Call overflow enables the call to ring through to a second answer point if the first answer point doesn’t answer in time...
SME travel takes off in Queensland
The data suggests that homegrown Qld companies are looking further afield to either reconnect with staff overseas and to...
Canberra named as Australia’s online microbusiness epicentre
Canberra has the highest ration at 31.9 online microbusinesses per 100 residents as of December 2023.
Five lessons learned from 25 years as a female business owner
Trust in your kindness and grit to make good decisions while caring for yourself through the whitewater of business.
So you think you don’t negotiate? Essential tips for small-business owners
Knowing your desired outcomes will guide your negotiation strategy and keep you focused during the process.
Australian business travel almost doubles global average as ‘bleisure’ travel rises
Australian business travellers spend almost double the global average of nights away on work trips at six nights on aver...
Labour productivity of small businesses keeping pace with larger businesses
The productivity of small businesses is affected by slower sales performance and fears of skills and labour shortages.
Australia’s best and worst cities for start-ups revealed
Regional cities beating out capital cities is seen as an indication that while capitals are attractive, a higher cost of...
Worsening economic conditions impacting female small-business owners particularly hard
The high cost of doing business has long been the major pain point for female small-business owners, alongside issues fi...
Sole traders facing declining revenue and job uncertainty after two-year upside
Only 56 per cent of sole traders in March 2024 felt secure in their jobs, falling from 61 per cent in October last year.