The Federal government is investing $2.6 million to expand the Australian Small Business and Family Enterprise Ombudsman’s (ASBFEO) dispute resolution service, with ongoing funding secured to ensure the service continues into the future.
The expanded service builds on the assistance the ASBFEO already provides to help small businesses navigate disputes, understand alternative dispute resolution options, and find mental and financial services if needed.
This ensures that more unrepresented small businesses, including franchisees, in dispute with another business or government agency will be able access low‑cost legal advice to help clarify issues and consider alternative dispute resolution options, saving them time and money and lesser headaches in order for them to get back to business faster.
Minister for Small Business Julie Collins stated, “Australia’s record 2.6 million small-business owners work hard. The Albanese Labor Government continues to support small businesses through challenges including by providing small businesses with better access to justice. Expanding dispute resolution services will help level the playing field for small businesses in dispute.”
To be eligible for ASBFEO’s low-cost legal advice services, a small business must meet the following qualifications:
- having fewer than 100 employees or revenue of less than $5 million in the previous financial year;
- not already be legally represented;
- has sought fort dispute resolution in relation to a relevant action under section 65 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 or relevant industry code of practice; and
- has its matter being actively managed by an ASBFEO case manager, with the ASBFEO of the view that the matter may benefit from an alternative dispute resolution process.
