client relationships
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Why you should only work with clients that suit you – and how to target them
When you’re working with the right clients, you’re not drained and you’re not doubting yourself.
Client retention is crucial for business growth. Here’s how to keep them happy
Retaining customers is more profitable than acquiring new ones. Learn key strategies to strengthen client loyalty and dr...
Breaking up with a client: tips for freelancers to handle tough situations
Here's how to know when it's time to break up with a tough client, and how to do so while avoiding tough situations.
“You’re fired”: We sacked our biggest client and would do it again
Diversifying your client base and being more selective about who you work with can mean a more robust business and more...
Design thinking can transform your business
Implementing design thinking starts with empathy - if you do not understand the opportunity or problem you are trying to...
Managing client relationships
Getting to know your clients, how their business operates and what their goals, challenges and pain points are is key to...